Refund policy

At Blendart, we take reasonable measures to ensure that every machine is securely packaged and carefully checked before dispatch. We also maintain a dispatch video record for each machine shipped to help verify the product's condition at the time of dispatch.

Please review the following Return & Refund Policy carefully before placing your order.

1. Damaged, Non-Functional, or Manufacturing Defective Products

Returns or replacements may be considered only in the following circumstances:

  • The machine is damaged upon delivery.
  • The machine is non-functional upon delivery.
  • The machine has a confirmed manufacturing defect.

Any such issue must be reported to Blendart within 48 hours of delivery.

The customer must provide:

  • Order number and/or invoice details.
  • Clear photographs of the machine and packaging.
  • Clear videos demonstrating the reported issue, where applicable.
  • Any other information reasonably requested by Blendart for inspection or verification.

2. Original Packaging & Product Condition

For a return, replacement, repair, or refund request to be considered, the machine should be retained in its original packaging, together with all accessories, components, manuals, and other materials supplied with the product.

Customers are therefore advised not to discard or damage the original packaging until the machine has been thoroughly inspected and confirmed to be functioning properly.

3. Transit Damage

Minor dents, scratches, marks, or other cosmetic imperfections that may occur during transportation may not automatically qualify the product for a return or refund.

In the event of major transit damage, Blendart will review the photographs/videos provided by the customer together with the available dispatch records and other relevant information. Based on the findings, Blendart will take reasonable steps to determine and resolve the issue.

4. Manufacturing Defects

If, following inspection, the issue is confirmed to be a manufacturing defect, Blendart will, at its discretion and as applicable:

  • Arrange for repair of the machine; or
  • Provide a replacement/exchange.

The applicable resolution will depend on the nature of the defect, product availability, warranty terms, and inspection findings.

5. Refunds

Where a manufacturing defect is confirmed and the customer does not wish to accept the replacement or exchange offered by Blendart, a refund may be provided, subject to the applicable policy and inspection.

Any approved refund will be processed only after the product has been returned to Blendart and inspected.

Refunds will not be provided solely due to:

  • Change of mind.
  • Incorrect product selection or ordering.
  • Personal preference.
  • Minor cosmetic damage.
  • Minor dents or marks caused during transportation.
  • Transit damage where a refund is not otherwise approved under this policy.

6. Shipping, Pickup & Delivery Charges

Courier, pickup, transportation, and delivery charges incurred in connection with sending the machine to Blendart for inspection, repair, return, or replacement may be borne by the customer, as applicable.

The applicable responsibility for such charges will be determined based on the nature of the issue, inspection findings, and the circumstances of the return or service request.

7. Inspection & Approval

All requests for returns, replacements, repairs, or refunds are subject to inspection, verification, and approval by Blendart.

Submission of photographs, videos, or a return request does not automatically guarantee approval of a return, replacement, repair, or refund.

Blendart reserves the right to assess the reported issue and determine the appropriate resolution in accordance with this policy and the applicable warranty terms.

8. Important: Do Not Discard the Packaging

Please do not discard the original packaging until you have inspected the machine and confirmed that it is functioning properly.

Original packaging may be required if the machine needs to be returned for inspection, repair, replacement, or any other approved service.

9. How to Request a Return, Refund, or Replacement

For any return, refund, repair, or replacement request, please contact our support team within 48 hours of delivery.

Please provide your:

  • Order number and/or invoice details.
  • Clear photographs of the machine and packaging.
  • Clear video of the issue, where applicable.
  • Description of the problem.

Our team will review the information provided and advise you of the next steps.

Contact Us

Pushpa International (Blendart)
P-54, Sector 5, Bawana Industrial Area
Delhi – 110039, India

Email: blendart.india@gmail.com
Phone: 7428914545 / 9599454589 / 9990145145